Your cart is currently empty
We accept all major credit cards +
FIND YOUR LOOK
Finding the perfect frame is never easy, especially online. That's why we provide a real-time virtual mirror, one-on-one consultations, and free exchanges. At LOOK, we believe you should never have to compromise your style for a moment of clarity.
-
RETURNS & EXCHANGES
If you are unhappy with your purchase, we will help you find a solution. There is nothing more important to us than happy customers which is why we offer 100% satisfaction guarantee.
-
HOW IT WORKS
Items purchased in the last 90 days are eligible for a return or exchange unless damaged or purchased as a Final Sale. Your first exchange is free. There is a $8 restocking fee for returns.
FREQUENTLY ASKED QUESTIONS
What is your return policy?
What is your return policy?
In the unlikely event that you do not LOOK great in your readers, you have 90 days from the date of purchase to return them, no questions asked.
Exchanges are free. However, due to increased shipping and handling costs, we do charge a $8 fee for returned items.
Returns that come in past the 90-day return window will be charged a 40% restocking fee.We do not accept returns on damaged or scratched items, outside of manufacturer defects. In the unlikely event you receive a damaged item, please let us know and we will gladly replace it.
How do I cancel an order?
How do I cancel an order?
To cancel an order please email hello@lookoptic.com and include your order number. Please note, if the cancelation request is made more than one hour after purchase we may not be able to honor the request, as our warehouse is super fast!
However, if we can't stop the shipment, don't worry, you have 90-days to return the order and we pay for return shipping.
Where's my refund?
Where's my refund?
Please note refunds take 3-5 business day to process, and are allocated back to the original form of payment.
I don't have a printer, how can I return my item?
I don't have a printer, how can I return my item?
We offer USPS QR codes for those do not have access to a printer, please note that not all USPS locations accept QR codes, you may find the closest location to you by clicking here.
I'd rather exchange but my preferred choice isn't available. What can I do?
I'd rather exchange but my preferred choice isn't available. What can I do?
Please reach out to us and let us know the details of your choice and we will try our best to fulfill your request.
I want to return two or more different orders, am I able to send them back together?
I want to return two or more different orders, am I able to send them back together?
Unfortunately, at this time there is not an option to combine orders for return or exchange.
I lost or can no longer access my return label. What can I do?
I lost or can no longer access my return label. What can I do?
Please reach out to us at hello@lookoptic.com and we will provide you with a new label, if we are unable to retrieve the original copy.