Dear Faye S.,

Thank you for sharing your honest feedback on our frames and lenses. We're delighted to hear that you love the overall look and style of our eyewear, as we strive to provide fashionable and visually appealing products.

However, we understand your concern regarding the strength of the lenses compared to your previous LOOK non-progressive lenses. Each prescription is unique, and there could be various factors contributing to the perceived difference in lens strength, such as changes in your vision or the specific lens design and materials used.

At LOOK, we prioritize our customers' visual comfort and satisfaction. Please don't hesitate to reach out to our customer service team at hello@lookoptic.com. Our knowledgeable representatives will be more than happy to assist you in exploring alternative lens options or adjustments that may better meet your vision needs and preferences.

We value your feedback and appreciate you taking the time to share your experience with us. Your input helps us continuously improve and better serve our customers' needs.

Best regards,
LOOK

Thank you for your review and for sharing your feedback, Mindy.

We're delighted to hear you appreciate the stylish and durable design of our Liam readers. However, we understand your concerns regarding the fit on lower nose bridges.

Our frames are designed with adjustable features to ensure a comfortable and customized fit for various facial structures. Our knowledgeable customer service team would be more than happy to provide personalized guidance on properly adjusting the nose pads and ensuring a seamless fit across the bridge of your nose.

Please don't hesitate to reach out to our friendly representatives at hello@lookoptic.com. We're committed to ensuring you experience the perfect fit and comfort while enjoying the stylish look you love.

Best regards,
LOOK